Pets at Home Axminster - Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone: 1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

⏰ Open Hours of Pets at Home Axminster

  • Monday: 9 am–7:30 pm
  • Tuesday: 9 am–7:30 pm
  • Wednesday: 9 am–7:30 pm
  • Thursday: 9 am–7:30 pm
  • Friday: 9 am–7:30 pm
  • Saturday: 9 am–7 pm
  • Sunday: 10:30 am–4:30 pm

Introduction to Pets at Home Axminster

Nestled in the heart of Axminster, a vibrant market town in Devon, England, Pets at Home Axminster is a beacon for pet lovers seeking a comprehensive range of pet care products and services. Situated at West Street, this pet store is not just a retail outlet; it's a hub for pet owners to find everything they need to ensure their furry friends live happy, healthy lives. With a strong commitment to exceptional customer service and a wide variety of products, Pets at Home Axminster has become a go-to destination for pet care in the local community.

Main Services

  • Pet Supplies: The store offers an extensive range of pet supplies, catering to various pets including dogs, cats, small mammals, reptiles, birds, and fish. You'll find food, treats, beds, toys, accessories, and more from leading brands.
  • Grooming Services: Pets at Home Axminster houses a Grooming Salon where qualified groomers provide professional baths and haircuts for dogs, making sure your pet looks and feels their best.
  • Pet Care Advice: The knowledgeable staff is always ready to provide expert advice on pet care, nutrition, behavior, and health, ensuring you have the information you need to keep your pet in tip-top condition.
  • In-Store Pickup and Delivery: For added convenience, Pets at Home Axminster offers both in-store pickup and home delivery options for your purchases.
  • Pet Insurance: The store also provides pet insurance services, helping you safeguard your pet's health and your budget against unexpected vet bills.
  • Adoption Services (in partnership with local charities): Pets at Home Axminster works with local animal charities to help rehome pets in need, enabling visitors to meet and potentially adopt pets looking for their forever homes.

Location and Access

Pets at Home Axminster is strategically located at 65-67 West St, Axminster EX13 5NX, United Kingdom. Situated in the town center, the store is easily accessible, with nearby amenities and public transportation links. By Car: The store is close to the A358, making it easily accessible by car. There's a wheelchair-accessible car park available at the store for added convenience. By Public Transportation: Axminster railway station is approximately a 10-minute walk away from the store, providing direct links to major cities like Exeter and London. Local bus services also stop nearby.

Featured Characteristics

  • Wheelchair Accessibility: Pets at Home Axminster is designed to be wheelchair-accessible, with a ramp at the entrance and wide aisles for easy navigation throughout the store.
  • Pet-Friendly Environment: The store welcomes well-behaved pets on leads, making it a great place to shop with your furry companion by your side.
  • Community Events: Pets at Home Axminster hosts various community events and workshops, such as pet first aid training and fun family days, fostering a sense of community among local pet owners.
  • Loyalty Program: The store participates in Pets at Home's VIP Club, a loyalty program offering exclusive discounts, rewards, and treats for your pets.

Practical Information

  • Opening Hours: The store is typically open Monday to Saturday from 9:00 AM to 6:00 PM and Sunday from 10:00 AM to 4:00 PM. However, opening hours may vary, so it's always a good idea to check the store's website or give them a call before visiting.
  • Contact Information: You can reach Pets at Home Axminster by phone at 1297631796 or via their website at petsathome.com.
  • Payment Methods: The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.

Positive Aspects from Reviews

With a 4.5/5 average rating from 517 reviews on Google My Business, Pets at Home Axminster has earned high praise from its customers. Here are some notable positive aspects mentioned in the reviews:
  • Exceptional Customer Service: Many customers commend the friendly and knowledgeable staff, who are always ready to offer assistance and expert advice.
  • Wide Product Range: The extensive range of products caters to various pets and budgets, making it a one-stop shop for all pet care needs.
  • Convenient Location: Customers appreciate the store's central location and easy access, both by car and public transportation.
  • Community Involvement: The store's community events and partnerships with local charities have been warmly received, fostering a sense of community among pet owners.
In conclusion, Pets at Home Axminster is more than just a pet store; it's a comprehensive pet care center dedicated to providing an extensive range of products, services, and expert advice to ensure pets in Axminster and its surrounding areas lead happy, healthy lives. With a commitment to exceptional customer service, a community-focused approach, and a convenient location, Pets at Home Axminster has become an indispensable resource for local pet owners.

❓ Frequently asked questions about Pets at Home Axminster

What services does Pets at Home Axminster offer?

They offer pet supplies, grooming services, pet care advice, in-store pickup and delivery, pet insurance, and adoption services.

Can I bring my pet inside the store?

Yes, well-behaved pets on leads are welcome.

Is the store wheelchair accessible?

Yes, it has a ramp at the entrance and wide aisles for easy navigation.

Does Pets at Home Axminster offer pet insurance?

Yes, they provide pet insurance services.

How can I get to Pets at Home Axminster by public transportation?

Axminster railway station is approximately a 10-minute walk away, and local bus services also stop nearby.

👍 Reviews of Pets at Home Axminster

Pets at Home Axminster - Axminster
sl
5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Pets at Home Axminster - Axminster
Guy S.
1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Pets at Home Axminster - Axminster
Louis H.
5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Pets at Home Axminster - Axminster
Chloe M.
5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Pets at Home Axminster - Axminster
Martin M.
5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Pets at Home Axminster - Axminster
Adrian W.
5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Pets at Home Axminster - Axminster
Jerry F.
4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Pets at Home Axminster - Axminster
Mike V. P.
5/5

Great service, very polite and helpful friendly staff