Tiles Direct - Bangor

Introduction

Nestled in the heart of Dunlop Commercial Park, Tiles Direct, located at 3 Balloo Link in Bangor, Northern Ireland, is a renowned flooring store that has been serving the local community and beyond with an extensive range of high-quality wood and laminate flooring. With a strong commitment to customer satisfaction, Tiles Direct has established itself as a leading supplier in the region, offering a wide variety of products and exceptional service.

Main Services

• Wood Flooring: Tiles Direct offers an extensive collection of wood flooring options, including solid wood, engineered wood, and laminate. Their range caters to various tastes and budgets, with options such as oak, walnut, and maple, among others. They provide both prefinished and unfinished flooring solutions.
• Laminate Flooring: For those seeking durability and affordability, Tiles Direct's laminate flooring range is an excellent choice. They offer a variety of styles and finishes, designed to replicate the look of natural wood. Their laminate flooring options are known for their resistance to wear, staining, and moisture.
• In-Store Design Consultation: Tiles Direct invites customers to their showroom, where they can explore different flooring options, get expert advice, and even take samples home to ensure the perfect match for their interiors.
• Flooring Accessories: In addition to their primary product range, Tiles Direct also stocks a variety of flooring accessories, such as underlay, adhesives, and trims, to ensure customers have everything they need for a successful installation.
• Delivery and Installation Services: Tiles Direct offers a convenient delivery service, ensuring customers' purchases reach them safely and promptly. Furthermore, they can also arrange professional installation services for those who prefer a hassle-free experience.

Location and Access

Tiles Direct is situated at Address: 69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom, offering easy access from the A2 Bangor Dual Carriageway. The store is located in the Dunlop Commercial Park, a bustling business area with numerous other shops and services nearby. The premises feature a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring accessibility for all customers.

For those traveling by public transportation, the nearest bus stop is 'Balloo Link' served by Ulsterbus services. Bangor Train Station is approximately a 15-minute walk away, providing easy access from other parts of Northern Ireland.

Featured Characteristics

• Showroom: Tiles Direct's showroom is designed to inspire customers with a wide array of flooring samples and displays. The spacious, well-lit area allows customers to visualize different flooring options in situ and make informed decisions.
• Expert Staff: The knowledgeable and friendly team at Tiles Direct are always on hand to offer professional advice and guidance. Their expertise ensures customers find the perfect flooring solution tailored to their unique needs and preferences.
• Competitive Pricing: Tiles Direct prides itself on offering competitive pricing without compromising on quality. They regularly update their product range and monitor market trends to provide customers with the best value for money.
• Customer Service: The company places a strong emphasis on customer service, ensuring customers feel valued and well-supported throughout their purchasing journey. Their commitment to excellence has contributed to their excellent reputation and numerous positive reviews.

Practical Information

• Phone: Customers can contact Tiles Direct on 2891225665 for inquiries, orders, or to arrange a consultation.
• Website: The company's official website, tilesdirectni.co.uk, provides an online platform to browse products, request a quote, or find more information about their services.
• Opening Hours: Tiles Direct is open Monday to Saturday, from 9:00 AM to 5:30 PM, and is closed on Sundays. It is recommended to check their website or contact them directly for any updates on opening hours, especially during public holidays.
• Payment Methods: The store accepts various payment methods, including credit cards (Visa, Mastercard), debit cards, and NFC mobile payments, providing customers with convenient and flexible payment options.
• In-Store Policies: Tiles Direct operates a 'quick visit' policy, allowing customers to browse and make purchases within a short timeframe. They also offer in-store pick-up and delivery services for added convenience.

Positive Aspects from Reviews

With an average rating of 4.4/5 from 51 reviews on Google My Business, Tiles Direct has received numerous positive comments from satisfied customers. Some of the most frequently mentioned positive aspects include:

• Quality Products: Customers consistently praise the high quality and durability of the flooring products they have purchased from Tiles Direct.
• Excellent Customer Service: Many customers highlight the professional, friendly, and helpful service they received from the Tiles Direct team, making their shopping experience enjoyable and stress-free.
• Competitive Pricing: Customers often comment on the affordable prices and excellent value for money offered by Tiles Direct, without compromising on quality.
• Knowledgeable Staff: Several customers have praised the expertise and advice provided by the Tiles Direct team, helping them make informed decisions about their flooring choices.
• Convenient Location: The store's location in Dunlop Commercial Park is frequently mentioned as a positive aspect, with customers appreciating its easy accessibility and proximity to other amenities.

These positive aspects are a testament to Tiles Direct's commitment to providing an outstanding customer experience, coupled with a high-quality product range.

❓ Frequently asked questions about Tiles Direct

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago. Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk his name was Phil. I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen, I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. . I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.