Bolton Engineering Products Ltd - Bolton

Introduction to Bolton Engineering Products Ltd

Nestled in the heart of Bolton, Greater Manchester, Bolton Engineering Products Ltd (BEP) is a renowned business that has been serving the local community and beyond for many years. Situated at Unit 5 Peaks Place Business Park, this establishment has carved a niche for itself as a reliable provider of a diverse range of services, from embroidery and printing to bearing supplies and work clothing.

Main Services

• Bearing Supplier: BEP is a trusted supplier of a wide array of bearings, catering to various industries. Their extensive inventory includes roller bearings, ball bearings, and more, ensuring they meet the demands of their clients' unique requirements.
• Embroidery Service and Shop: BEP's state-of-the-art embroidery service allows them to personalize a wide range of garments, including workwear, sports kits, and promotional items. Their in-house embroidery shop ensures quick turnaround times and high-quality results. They also offer a wide range of ready-to-embroidery garments for those who wish to add their own personal touch.
• Screen Printing: BEP's screen printing service is ideal for those looking to add color and vibrancy to their garments. They can print on a variety of fabrics and items, making it a popular choice for businesses, sports teams, and promotional events.
• Work Clothes Store: BEP stocks a comprehensive range of high-quality workwear, ideal for those who need durable, comfortable, and functional clothing for their job. Their range includes clothing for various industries, such as construction, engineering, and catering.

Location and Access

BEP is conveniently located at Unit 5 Peaks Place Business Park, Rossini Street, Bolton BL1 8GJ, United Kingdom. The business park is situated off junction 5 of the M61 motorway, making it easily accessible by car. There is ample parking available on-site, including a wheelchair-accessible car park.

For those using public transport, the nearby Bolton Interchange offers regular bus services to the area. The business park is approximately a 15-minute walk from Bolton Train Station, with frequent services to and from Manchester, Preston, and other local destinations.

Featured Characteristics

BEP prides itself on its commitment to quality, customer service, and community involvement. Some of its standout features include:

• Family-Run Business: BEP is a family-run business, which gives it a personal touch and a strong focus on customer satisfaction.
• Customization: BEP's embroidery and screen printing services allow them to offer a high degree of customization, enabling customers to add their own unique touch to their garments.
• Community Involvement: BEP is actively involved in supporting local sports teams and community initiatives, demonstrating its commitment to the local area.

Practical Information

For those planning a visit to BEP, here's some practical information to help make the most of your trip:

• Opening Hours: BEP is typically open Monday to Friday, from 8:30 AM to 5:00 PM. However, these hours may vary, so it's always a good idea to check their website or give them a call before your visit.
• Contact Information: While no phone number is provided on the given information, BEP's website (bepltd.com) offers an online contact form for customer inquiries. Alternatively, you can visit them in person at the address provided.
• Accessibility: As mentioned earlier, BEP has a wheelchair-accessible car park and entrance, ensuring that the premises are welcoming to all.

Positive Aspects from Reviews

BEP has received an impressive average rating of 4.7/5 from 177 reviews on Google My Business, reflecting the high level of customer satisfaction they consistently achieve. Some of the positive aspects highlighted in these reviews include:

• Quality of Products and Services: Many reviewers praise the high-quality products and services offered by BEP, with particular mention of the embroidery and printing work.
• Customer Service: BEP's friendly, helpful, and professional staff are frequently mentioned as a key strength of the business. Customers appreciate the personal touch and expert advice they receive.
• Value for Money: Several reviewers comment on the competitive pricing and the fact that they feel they receive excellent value for their money at BEP.

❓ Frequently asked questions about Bolton Engineering Products Ltd

👍 Reviews of Bolton Engineering Products Ltd

Adrianna A.

1/5

Ordered part 21october online and after long time and many messages to seller I still don't have my order ! Today is 7november ! DPD lost my order and seller can't resolve this from 2 weeks !! Horrible customer service , I will never use this company if need parts for my garage !!! I am seller and I understand about courier can loose order, but I always try help for my customers when its happen asap!!! I asked for replacement , I asked where is my order , it is normal situation if courier lost order for customer I doing fast replacement or refund , or i try help asap. Here I didn't have ANY HELP , just message about he can check this . Really? I sent many emails about I not received my parcel and still don't have any update !!!

Lewis A.

5/5

First time using and had a delayed response for help with my small enquiry. Was then responded to and assisted reasonably well. The delivery was exceptionally fast and products are top notch quality for the price however, definitely 5 stars overall

Albert S.

1/5

Poor Coordination, Lack or Information, When purchasing an item they cannot identify what/how it is, Making the Matters from Bad To Worse, It's almost as if someone is taking a Piss at you, and they don't want to do their Job, or want to help you with the Matter that you have in hand. "My Experience with them": -I had a Broken Timing Belt, and that i wanted to buy a new one from their Store (Bolton Engineering Products Ltd) Online. I had a few Questions, and i rang them to ask about the Respective item. What i was Given is not Something Simple Neither Complex. But an Answer that became FROM SIMPLE to utterly COMPLEX. Came to a Conclusion, and ended the call. Ordered 2 Timing Belts 1760-8M-20 (Size) It's as Simple as it is Written on by the Numbers.* Package arrived and one was Exact size, the other Wrong size. Ok*, No worries! send the Wrong size Belt Back, and expect a Email/Call/Return/Refund/Exchange back from them.... No Contact what so ever. When i called today. Not only was i told that The Staff-Person Responsible with The Order was not in, but the Call Receiver from Bolton Engineering Contact was So OFF on Listening, Figuring out on How to Asses the Situation, that it nearly took me as if he was Trying to Pass the time just so that the Job intended for him would become Simpler, by Asking the Question which i Already gave the answers to, Example: -"What Belt is it / What size is it / order number / Date / Tracking number / Contact the other Employee ?(What you want me to do on this part?!)" Every Question became from Simple To Down Right Confusing that neither he understood what he was Asking anymore. I Came to The conclusion that this Staff Employee is Payed too much for his Qualification, and i have to Tell him via the Call, how and what to Do. IN FINAL. IT's TAKING A PISS AT THE COSTUMERS.

sms

5/5

Used Bolton Engineering Products over the years for many different items from bearings to PPE . Great service every time. Very knowledgeable about a wide range of goods and services they provide. Also handy that you can call in with a part or enquiry and get advice from knowledgeable staff. Delivery times are always stated and well managed. Will continue to use BEP In the future .

Mark L.

1/5

Absolutely terrible customer service. I ordered 5 x C244 belts as they stated that they were in stock. They took 4 weeks to arrive. The belts were then discovered to be not exactly as I had ordered (6440Li). However, they refuse to accept any responsibility for their mistake and want me to pay a 50% restocking fee. Now , my emails are unanswered. I would never recommend Bolton Engineering. An absolute joke. One star is too much for this crowd.

Ian P.

2/5

I cannot recommend as customer service is lacking, I was largely treated as an irritation, no engagement with the issue. I spent ~£70 on high-end steel NTN bearings which were fitted to my best wheels by my local bike shop. Within just a couple of months the bearings had failed and impossible to turn by hand. First response from Bolton was just a flat "no issues before" with NTN bearings. Eventually after chasing agreed to send back to NTN and told if found faulty then would refund but "if not that's the end of line". General tone of scepticism throughout. Told NTN replacing as 'goodwill' gesture (zero recognition of defective product and hassle/cost of getting LBS to fit new bearings). Goodwill replacements never arrived and email enquiry about this wasn't replied to.

Kenny P.

1/5

Ordered bearings on May 12th website said 2 to 3 days for shipping. May 13th they charged me for the bearings. I emailed them on the 15th, 16th and the 21st. Still no reply, bearings have not shipped!

Alan S.

5/5

I found the product I needed very easily and it was very easy to order and pay for my goods. Delivery was fast and goods packed well. Excellent service from Bolton Engineering Products Ltd. Would def use them again.