Citizens Advice County Durham - Durham

Introduction

Citizens Advice County Durham (CAB) is a vital community resource located at 54A North Road, Durham, DH1 4SF, United Kingdom. As a registered charity, CAB offers a wide range of services to support and empower residents of County Durham. This comprehensive article provides a detailed overview of this invaluable organization, including its main services, location and accessibility, unique features, practical information, and positive aspects highlighted in customer reviews.

Main Services

• Debt and Money Advice: CAB's debt specialists provide tailored advice and practical solutions to help individuals manage their debts and improve their financial well-being.
• Housing Advice: They offer expert guidance on various housing issues, such as homelessness, private renting, council housing, and home ownership.
• Benefits Advice: CAB helps clients navigate the benefits system, ensuring they claim all entitled benefits and assisting with appeals and challenges.
• Relationship and Family Issues: They provide support and advice on a range of relationship issues, including divorce, separation, and child contact arrangements.
• Employment Advice: CAB offers guidance on employment rights, redundancy, and unfair dismissal, as well as help with finding work and training opportunities.
• Consumer Rights: Their advisors help clients resolve issues with products and services, and deal with problems with traders and service providers.

Location and Access

CAB County Durham is conveniently situated in the heart of Durham city center, close to major transportation links and amenities. The nearest bus stops are located within a short walking distance, serving routes operated by Go North East and Stagecoach. Durham railway station is approximately a 10-minute walk away, providing easy access by train.

Parking is available in nearby council-run car parks, including the North Road Multi-Storey and the Prince Bishops Shopping Centre car park. Blue Badge holders can find dedicated parking bays close to the entrance of CAB.

Featured Characteristics

• Wheelchair-accessible entrance: CAB County Durham ensures that its services are accessible to all, with a wheelchair-friendly entrance and lifts to higher floors.
• Free and confidential advice: All services provided by CAB are free, impartial, and confidential, ensuring clients can seek help without fear of judgment or discrimination.
• Multilingual support: They offer advice in multiple languages, including Polish, Urdu, Punjabi, and Arabic, ensuring that no one is left behind due to language barriers.

Practical Information

• Address: 54A North Rd, Durham DH1 4SF, United Kingdom
• Phone: 8082787821
• Website: citizensadvicecd.org.uk
• Operating Hours:
  • Monday - Thursday: 9:00 AM - 4:30 PM
  • Friday: 9:00 AM - 4:00 PM
• Services available:
  • Over the Phone
  • In Person
  • Webchat
  • Self Help Online

Positive Aspects from Reviews

CAB County Durham has received numerous positive reviews from satisfied clients, with an average rating of 4/5 on Google My Business. Positive aspects mentioned in reviews include:

• Compassionate and dedicated staff: Multiple reviewers praised the helpful, understanding, and professional manner in which staff members handled their cases.
• Expert and tailored advice: Clients appreciated the detailed, personalized guidance they received, which empowered them to make informed decisions about their circumstances.
• Easy to access and navigate: Several reviewers highlighted the convenience of the location and the straightforward process of obtaining advice and support.
• Free and confidential service: Many clients expressed gratitude for the free, non-judgmental advice they received, which helped them overcome their challenges.

❓ Frequently asked questions about Citizens Advice County Durham

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything