Royal Mail Group Ltd - Ellesmere Port

Introduction

Main Services

Royal Mail Group Ltd offers a suite of services designed to cater to the mailing and shipping needs of both individuals and businesses. These services include:

• Parcels and Letters Delivery: The core service involves the collection, sorting, and delivery of parcels and letters to destinations across the UK and internationally.
• Special Delivery Services: For those who require a more secure or expedited delivery, Royal Mail offers Special Delivery services, ensuring next-day delivery by 1:00 PM for letters and 9:00 PM for parcels.
• Post Office Services: As a key post office, this location provides a range of services including postage stamps, postal orders, and the collection of mail.
• Business Mailing Services: Royal Mail Group Ltd caters to businesses of all sizes, offering services like bulk mailing, mail sorting, and returns management.
• International Services: The establishment handles international mail, offering services such as Parcelforce Worldwide for international parcels and International Signed For® for tracked international letters.

Location and Access

Nestled in the Rosscliffe area of Ellesmere Port, Royal Mail Group Ltd is strategically located for easy access.

• Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
• Neighborhood: The facility is situated in the Rosscliffe neighborhood, close to the M53 motorway, providing convenient road access.
• Public Transportation: Several bus routes serve the area, with stops nearby, including the 1 and 25 services. The nearest train station, Ellesmere Port, is approximately a 20-minute walk away.
• Parking: The site offers a wheelchair-accessible car park for customer convenience.

Featured Characteristics

Several unique features make Royal Mail Group Ltd a standout service provider in Ellesmere Port.

• Wheelchair Accessibility: The establishment is wheelchair-accessible, with a ramp at the entrance, ensuring all customers can access the services.
• Self-Service Kiosks: Royal Mail Group Ltd offers self-service kiosks for customer convenience, allowing customers to weigh and frank their mail without assistance.
• Business Zone: A dedicated business zone provides a quiet space for customers to use computers, print documents, and access business services.

Practical Information

For a seamless customer experience, consider the following practical information:

• Opening Hours: The facility is typically open from 8:30 AM to 5:00 PM on weekdays, with reduced hours on Saturdays. It is closed on Sundays and public holidays.
• Contact Information: Customers can reach Royal Mail Group Ltd via phone at 3457740740 or through their website.
• Additional Services: The post office offers services such as cash withdrawals, bill payments, and postal orders, making it a one-stop shop for various needs.

Positive Aspects from Reviews

With an average rating of 2.3/5 from 53 Google My Business reviews, customers have shared their experiences and highlighted several positive aspects of Royal Mail Group Ltd:

• Staff Friendliness: Many customers praised the helpful and friendly staff, commending their professionalism and willingness to assist.
• Convenience: Several reviewers appreciated the convenience of the location, with easy access by car and public transportation.
• Range of Services: Customers highlighted the wide range of services offered, making it a useful one-stop shop for mailing, post office, and business needs.

❓ Frequently asked questions about Royal Mail Group Ltd

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.